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      Warranty

      Thank you for choosing Bestar! Satisfied customers are our priority

      If you have a problem, or if you need more information regarding your warranty, you can consult Bestar directly.

      To have immediate assistance you can :

      Online Appointment

      Customer Service Opening Hours

      Monday to Thursday: 8 a.m. to 8 p.m. E.S.T
      Friday: 8 a.m. to 5 p.m. E.S.T
      Saturday and sunday: 9:30 a.m. to 12:30 a.m and 1 p.m. to 5 p.m. E.S.T

      *Eastern Standard Time (UTC-5)

      IMPORTANT :
      Make sure that you have your instructions manual on hand when you call us. You can download your assembly manual here

      General warranty

      The Bestar warranty applies only to the original buyer, and only in the event of a defect in materials or workmanship. The defects covered by this warranty include all the imperfections that can affect the use of this product. Our warranty is expressly limited to the replacement of components and furniture for a period of time of five (5) to ten (10) years (depending on the product) following the purchase date. Some exceptions apply as shown in the following list.

      Exceptions

      Mattresses1 year limited warranty
      Wall beds2 years limited warranty for the Euroslat mattress support system and piston system
      Standing desks2 year limited warranty for the mechanism
      Office chairs2 year limited warranty
      Outdoor furniture1 year limited warranty
      Sofas1 year limited warranty

      Limitations

      Other policies

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