Products
Spaces
Frequently Asked Questions
Ordering
Our furniture is conveniently available through several channels to ensure you can find and purchase our products with ease.
Official Website
Our official website is your direct source for our entire range of furniture
products. Here, you can explore a wide selection of items, view detailed
descriptions, and take advantage of exclusive deals and promotions that are not available elsewhere. Shopping on our website provides you with the convenience of browsing at your leisure and the assurance of purchasing directly from the manufacturer.
Online Retailers
You can also find our products on various major online retail platforms. This includes:
- Amazon:
A well-known online marketplace where you can find our products listed
under our official brand store. - Costco:
Known for its membership-based warehouse club model, Costco offers a range of our furniture items for purchase through their online platform. - Staples:
A leading retailer of office supplies and furniture, where you can find
our products suitable for home and office environments.
Wayfair:
A popular destination for furniture and home goods, where you can explore different models and styles of our products.
Additional Online Retailers
In addition to the major platforms mentioned above, you can also find our products available for purchase through other online retailers. These retailers can typically be found through an internet search.
Why Buy from Online Retailers?
Shopping through these platforms offers several advantages:
- Convenience: You can compare prices, read customer reviews, and explore different models all from the comfort of your home.
- Availability: Our products are stocked and readily available for purchase, ensuring you can find what you need without delay.
- Shipping Options: Many online retailers provide flexible shipping options, including home delivery services, making it convenient to receive your furniture.
Assistance and Support
If you need assistance or have questions while browsing or purchasing our products online, our dedicated web sales team is here to help.
Please feel free to contact us:
- Contact Us
- Customer Service Phone: 1-888-823-7827
Our team is committed to providing excellent customer service and ensuring you find the best products to meet your needs.
Conclusion
Whether you prefer to shop directly through our official website or via trusted online retailers like Amazon, Costco, Staples, and Wayfair, buying our furniture is straightforward and convenient. We strive to make your shopping experience enjoyable and hassle-free, ensuring you find the perfect pieces to enhance your living space. If you explore other online
retailers, you're likely to find our products there as well, offering you even more options for purchasing our high-quality furniture.
If you are a tax-exempt organization, please contact our Web Sales Team at websales@bestar.ca.
If you prefer to place your order over the phone, we're here to assist you. Follow
these steps:
1. Contact Our Web Sales Associates: Call us at 1-888-823-7827
during our business hours.
2. Provide Your Order Details: Our sales associate will guide you through the ordering process. Be ready to provide:
- Billing and shipping information
- Product details (SKU or description)
- Payment method
3. Confirm Your Order: Review your order details with our associate to ensure accuracy.
4. Receive Order Confirmation: Once your order is processed, you will receive an order confirmation via email.
If you have any questions or need further assistance, feel free to email us at websales@bestar.ca. Our team is dedicated to providing you with personalized support to make your purchasing experience smooth and convenient.
No, promotional codes can be applied to regular price items only. Offers cannot be combined with any other coupon codes or discounts. If you are having trouble activating a promo code, contact us for assistance.
We make every effort to accurately depict the finish colors of our furniture on our website. However, variations in personal perception, monitor type and age, differences in video cards, and printing variations can cause colors to appear differently.
We understand the challenges of ordering furniture online, especially when trying to match existing décor or other furniture in your home.
To help you choose the right finish, you can request a finish sample to be mailed to you. Simply submit a Color Sample Request under the Request category to make arrangements. This allows you to see and feel the finish in person before making your purchase decision.
Laminate Samples
We are pleased to offer laminate samples by mail. To request a laminate sample, please:
- Request: Send your request to Color Sample Request
- Phone: Call our Consumer Service Department at 1-888-823-7827.
Our team will be happy to assist you and send the laminate sample to you promptly.
Product Catalog
At this time, we do not publish a consumer catalog. However, you can view all of our products on our website. Each product page includes detailed information and resources to help you make an informed decision.
Online Resources
- Assembly Manual Instructions: Most products have specific assembly manual instructions that can be downloaded as PDF documents and printed from your computer.
- Website: Browse our entire product range and access detailed descriptions, specifications, and images.
We aim to provide all the information you need to choose the perfect furniture for your needs directly from our website.
Contact Us
If you have any questions or need further assistance, please don't hesitate to contact our Consumer Service Department. We are here to help!
- Email: websales@bestar.ca
- Phone: 1-888-823-7827
Thank you for choosing our products. We strive to provide you with excellent service and support throughout your shopping experience.
Note: This information is current as of 6/1/2024. Our policies and procedures are subject to change, so please check our website or contact customer service for the most up-to-date information.
Free Shipping on All Orders
Enjoy free shipping on all orders.
Tracking Your Order
You will receive a tracking number by email once your order has been shipped. A will be assigned to ship your order. You will be able to track it online on the carrier’s web site using your tracking number.
The mandated carrier might communicate with you to schedule a delivery appointment.
Receiving Your Order
Delivery Location
The merchandise will be delivered in front of your home or office only if the location is accessible by the carrier, otherwise the delivery will be curbside. Beyond this point, you are responsible of any further transport of the merchandise. The service does not include the unpacking and assembling of the products.
Signature
It is possible that a signature is required upon delivery and will constitute Proof of Delivery. Upon delivery please inspect all items. Please note any damage to the items or packaging on the delivery receipt. If refusing delivery due to damage, please note “Delivery refused due to damage” on the receipt. Additional charges may apply for special delivery requirements or extraordinary delivery conditions. If you receive an order damaged but you accepted the delivery, the product damage policy will apply.
Small Parcel
Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier.
Big Boxes
Some big boxes can be relatively heavy. To facilitate the manipulation of the boxes, we suggest that you be assisted by at least 2 people to move the boxes inside your house. You can get the dimensions of all the boxes online.
Away at the Time of Delivery
The delivery carrier is free to decide whether they should leave the package at your door or take it to the nearest delivery center, in which case they’ll leave you a card telling you where to pick up your order.
Cancellation Policy
Have you changed your mind? That’s OK, we’re here to help! If you would like to cancel your order, contact our customer service team as soon as possible at 1-888-823-7827 or email them at websales@bestar.ca. If the order has not shipped, we’ll happily issue a cancellation. However, if the order is shipped, you will need to initiate a return by contacting our customer service team.
Mattresses
All mattresses are final sales once they are shipped. No request for a return or a refund will be accepted, regardless of the condition of the mattress.
Delivery Throughout the U.S. and Canada
Bestar can only deliver products within the contiguous United States and Canada.
Bestar cannot ship to Alaska, Hawaii, Puerto Rico, PO Boxes, APO or FPO addresses, islands, remote areas or international locations.
We do our best to offer free shipping to all of our customers; however, some exceptions may apply for deliveries to restricted locations. If your ZIP/Postal Code does not qualify for free shipping, we encourage you to contact our customer service department to determine the shipping costs.
Product Damage / Wrong Item Policy
We take full responsibility if your product was damaged in transit, has missing parts, or if we accidentally shipped the wrong item. However, we need your help to keep us informed. Please contact our customer service team within 7 days of receiving your product if you encounter
any of these problems, and we’ll happily resolve the issue free of charge.
Please note that we may ask you to send us pictures of any damaged or defective parts, so we may help you more quickly and efficiently.
For a simple and quick way to order damaged or missing parts, we invite you to use our Parts Request Form. You will need to know your product model number and the missing or damaged part number to complete the request.
At Bestar, we aim to provide prompt delivery of your order. Here’s what you can expect regarding shipping times:
- Order Processing: Most products typically ship within 1-2 business days from the receipt of your online order.
- Standard Transit Times: Once shipped, standard transit times are as follows: FedEx or UPS: 5-7 business days for delivery. LTL Orders: 10-14 business days for delivery.
These timelines are estimates and can vary based on factors such as product availability, shipping method selected, and your location.
If you have specific delivery requirements, please contact our sales team websales@bestar.ca. We are committed to providing clear and efficient delivery services to ensure your furniture arrives in a timely manner and meets your expectations.
For any further questions or assistance, feel free to reach out to us. We’re here to help make your experience with Bestar as seamless as possible.
At Bestar, we prioritize shipping complete orders to ensure a smooth delivery experience for our customers. Here’s what you need to know about our shipping policy:
- Orders Ship Complete: We validate inventories for all items on your order before confirming it. This means that your entire order will ship together once all items are available and ready for shipment.
- No Partial Shipments Without Authorization: We do not typically ship partial orders unless authorized in advance by you and our sales team. This policy helps us maintain efficiency and ensure that all items are delivered together.
- Delivery Timing: If your order is shipped via FedEx or UPS, delivery may occur over multiple days depending on the carrier’s schedule and logistics.
This approach ensures that you receive your complete order in a timely manner, minimizing any inconvenience or delays associated with partial shipments. If you have specific questions about your order or need further assistance, please don’t hesitate to contact our customer service team. We’re here to help make your furniture purchasing experience with Bestar as seamless as possible.
Thank you for choosing Bestar! Satisfied customers are our priority
If you have a problem, or if you need more information regarding your warranty, you can consult Bestar directly.
General warranty
The Bestar warranty applies only to the original buyer, and only in the event of a defect in materials or workmanship. The defects covered by this warranty include all the imperfections that can affect the use of this product. Our warranty is expressly limited to the replacement of components and furniture for a period of time of five (5) to ten (10) years (depending on the product) following the purchase date. Some exceptions apply as shown in the following list.
Limitations
- This warranty covers a normal use of the product.
- Except for the “Outdoor” collection, our furniture is not intended to be used outdoors.
- The warranty does not cover: Defects caused by improper assembly or disassembly
- Defects that occurred after modifying the product
- Intentional damage
- Accidents
- Misuse
- Using the product outside
- The warranty does not cover labor or assembly costs.
- Because the warranty applies only to the first buyer, Bestar reserves the right to require proof of purchase in order to document the claim.
- The company BESTAR cannot be held, in any case, responsible for any indirect or consequential damages resulting from a misuse of the product.
- This warranty cannot be transferred and is valid in Canada and United States except for Hawaii, Puerto Rico, and Alaska.
Exceptions
The Bestar warranty covers any defects due to faulty materials or workmanship that interfere with the proper use of the product.
This warranty is limited to the repair or replacement of defective parts free of charge, depending on availability. Any labor incurred and paid by the client is not covered by this warranty.
This warranty applies under conditions of normal use. It is not valid in the event of defects caused by the buyer due to negligence, misuse, improper exposure, excessive use or changes made to the furniture item.
Bestar reserves the right to require proof of purchase or other receipts for the purposes of this warranty.
The warranty is not transferable and applies only in Canada and the United States, excluding Alaska, Hawaii and Puerto Rico.
For more information, please contact our customer service:
1-888-823-7827
Contact us
30-Day Satisfaction Guarantee
We hope you’ll fall in love with your new furniture! However, if you aren’t fully satisfied with your product, we have you covered with our 30-day return policy for all eligible orders.
Your satisfaction means the world to us! We take full responsibility if your product was damaged in transit, has missing parts, or if we accidentally shipped the wrong item. However, we need your help to keep us informed. Please contact our customer service team within 7 days of receiving your product if you encounter any of these problems, and we’ll happily resolve the issue free of charge.
Please note that we may ask you to send us pictures of any damaged or defective parts, so we may help you more quickly and efficiently.
Returns
We want you to feel happy and confident with your purchase. If, for any reason, you aren’t quite satisfied with your product, you have up to 30 days after the delivery date to initiate a return for all eligible products. Don’t recycle your boxes just yet! Items eligible for a return must be in their original condition and packaging.
How do you initiate a return?
It’s easy! Send an email to our customer service team’s returns division at freight@bestar.ca. Please include your order number in the email.
Additional ways to contact the customer service team are by phone at 1-888-823-7827, by email at websales@bestar.ca, or by message through our live chat system on the website.
Proof of purchase is required for all returns. They will provide you with a return authorization number.
Ineligible Returns
While we do our absolute best to accommodate everyone, we unfortunately can’t accept returns for the following items:
- Final sale items
- Items damaged through normal wear and tear
- Assembled or partially assembled products that cannot be returned to their original condition and packaging
Restricted Areas
Please note that returns initiated from a restricted service area are subject to a return fee equivalent to the original shipping fees. Rest assured, if the item arrives damaged or there are missing parts, we will take care of the return or the shipment of replacement parts at no additional cost.
Refunds
If the item is returned in its original condition and packaging, we will refund the price of the item at the time of purchase. A 20% deduction will be applied to cover restocking fees.
Refunds will be issued to the original payment method within 5-7 business days following the confirmation of the item pickup.
If you placed an order to a restricted service area, the original shipping fees are non-refundable.
Price Adjustment Policy
We will offer pricing adjustment if an item purchased has gone on sale or if its price has been reduced within 7 days of the purchase. Please contact our customer service team at 1-888-823-7827 or email them at websales@bestar.ca to inquire about a price adjustment.
Cancellation Policy
Have you changed your mind? That’s OK, we’re here to help! If you would like to cancel your order, contact our customer service team as soon as possible at 1-888-823-7827 or email them at websales@bestar.ca. If the order has not shipped, we’ll happily issue a cancellation. However, if the order is shipped, you will need to initiate a return by contacting our customer service team.
Missing or damaged parts?
Call our customer service at 1-888-823-7827 and keep the assembly instructions on hand when calling. Our experts will be pleased to answer all of your questions and quickly ship what you need to complete the assembly.
You can also email us at websales@bestar.ca or simply fill out the Parts Order Form.
Overview
We understand that circumstances may change, and you may need to cancel your order. Our goal is to make the cancellation process as smooth and straightforward as possible.
How to Cancel Your Order
Before the Order Ships
1. Contact Customer Service: If you would like to cancel your order, contact our customer service team as soon as possible.
- Phone: Call us at 1-888-823-7827
- Email: Send an email to websales@bestar.ca.
2. Cancellation Confirmation: If your order has not yet shipped, we will happily process the cancellation and issue a full refund.
After the Order Ships
1. Initiate a Return: If your order has already been shipped, you will need
to initiate a return.
- Contact Customer Service: Reach out to our customer service team at 1-888-823-7827 or email websales@bestar.ca to start the return process.
2. Return Process: Follow the instructions provided by our customer service team to return the item(s). Please note that return shipping costs may apply.
Refunds
- Processing Time: Refunds for canceled orders will be processed promptly once the cancellation is confirmed. For shipped orders, refunds will be issued once the returned item(s) are received and inspected.
- Credit Card Refunds: Please allow up to 5 business days for the refund
to appear on your credit card statement after it has been processed. - Processing Fee: A 20% processing fee will be deducted from the refund for all cancellations made after shipment due to buyer’s remorse.
Important Information
- Timing: It is crucial to contact us as soon as possible if you need to cancel your order. Once an order is shipped, we are unable to cancel it and it will need to be returned.
Contact Us
For any questions or assistance with canceling your order, please contact our customer service team. We are here to help and ensure your satisfaction.
- Customer Service Phone Number: 1-888-823-7827
- Customer Service Email: websales@bestar.ca
Thank you for your understanding and cooperation.
Note: This information is current as of June 1, 2024. Cancellation policies are subject to change, so please check our website or contact customer service for the most up-to-date information.
30-Day Satisfaction Guarantee
We hope you’ll fall in love with your new furniture! However, if you aren’t fully satisfied with your product, we have you covered with our 30-day return policy for all eligible orders.
Your satisfaction means the world to us! We take full responsibility if your product was damaged in transit, has missing parts, or if we accidentally shipped the wrong item. However, we need your help to keep us informed. Please contact our customer service team within 7 days of receiving your product if you encounter any of these problems, and we’ll happily resolve the issue free of charge.
Please note that we may ask you to send us pictures of any damaged or defective parts, so we may help you more quickly and efficiently.
Returns
We want you to feel happy and confident with your purchase. If, for any reason, you aren’t quite satisfied with your product, you have up to 30 days after the delivery date to initiate a return for all eligible products. Don’t recycle your boxes just yet! Items eligible for a return must be in their original condition and packaging.
How do you initiate a return?
It’s easy! Send an email to our customer service team’s returns division at freight@bestar.ca. Please include your order number in the email.
Additional ways to contact the customer service team are by phone at 1-888-823-7827, by email at websales@bestar.ca, or by message through our live chat system on the website.
Proof of purchase is required for all returns. They will provide you with a return authorization number.
Ineligible Returns
While we do our absolute best to accommodate everyone, we unfortunately can’t accept returns for the following items:
- Final sale items
- Items damaged through normal wear and tear
- Assembled or partially assembled products that cannot be returned to their original condition and packaging
Restricted Areas
Please note that returns initiated from a restricted service area are subject to a return fee equivalent to the original shipping fees. Rest assured, if the item arrives damaged or there are missing parts, we will take care of the return or the shipment of replacement parts at no additional cost.
Refunds
If the item is returned in its original condition and packaging, we will refund the price of the item at the time of purchase. A 20% deduction will be applied to cover restocking fees.
Refunds will be issued to the original payment method within 5-7 business days following the confirmation of the item pickup.
If you placed an order to a restricted service area, the original shipping fees are non-refundable.
Price Adjustment Policy
We will offer pricing adjustment if an item purchased has gone on sale or if its price has been reduced within 7 days of the purchase. Please contact our customer service team at 1-888-823-7827 or email them at websales@bestar.ca to inquire about a price adjustment.
Cancellation Policy
Have you changed your mind? That’s OK, we’re here to help! If you would like to cancel your order, contact our customer service team as soon as possible at 1-888-823-7827 or email them at websales@bestar.ca. If the order has not shipped, we’ll happily issue a cancellation. However, if the order is shipped, you will need to initiate a return by contacting our customer service team.
Missing or damaged parts?
Call our customer service at 1-888-823-7827 and keep the assembly instructions on hand when calling. Our experts will be pleased to answer all of your questions and quickly ship what you need to complete the assembly.
You can also email us at websales@bestar.caor simply fill out the Parts Order Form.
Modular Closet System Assistance
Our Florence closet organizer system is built to last. Most components feature a 10-year warranty (excluding LED light, which is warrantied for 1 year).
Our modular closet systems are designed to work together, so you can add on as your needs grow.
Our Florence closet system is built to last from engineered wood, so it combines long-lasting durability with an eco-conscious process.
While weight capacities can vary by individual towers, shelves in many of our closet kits and systems hold between 15 and 25 pounds each (check assembly guides for individual components). Keep in mind when using any closet unit that it’s a best practice to place heavier items on lower shelves and lighter items on upper shelves for safer weight distribution.
Our LED lights are easy to install with peel-and-stick magnets. Simply attach the included metal brackets to your closet unit, using precise measurements to be sure that they are aligned with the spacing of the magnets in the LED light. These brackets will hold the light in place.
These rechargeable lights are motion sensor activated with a wave of your hand, and charge in 2 to 4 hours. They can also be set to continuous mode and remain on until turned off.
First, keep in mind, when using a corner unit, it must be next to a 16” deep closet tower on the side of the corner unit where the shelves are attached. For closet towers that are adjacent to the “floating shelf” side of the corner unit, either the 16” or the 25” components (without drawers or doors) are compatible.
Also remember that it is required to level and anchor the side cabinet prior to installing the corner unit.
See this video for more information.
To securely anchor your closet organizer tower, follow these steps:
1. Level the Unit: Adjust the leveling feet at the bottom of the cabinet and use a level to ensure the unit sits straight.
2. Position Against the Wall: Use the back Levelers (leveling feet) to make sure the cabinet rests firmly against the wall without angling forward.
3. Install the Wall Anchor: Locate the proper hole at the back of the unit and screw the provided wall anchor into the drywall.
4. If Attaching to a Stud: If you hit a stud where the anchor is meant to go, skip the anchor and instead drill the screw with the washer directly into the stud for a secure hold.
See this video for more information.
To securely connect your closet system components, follow these steps:
1. Align the Units: Position the unit to be attached next to the existing one. Use the Levelers to ensure both units are flush against each other and the wall.
2. Drill the Connection Hole: Using a 5MM drill, create a hole through the side panel, utilizing one of the existing pre-drilled holes.
3. Secure the Units Together: Insert and tighten a 2004-MM4X35CS screw to connect the units securely.
4. Anchor to the Wall: Once attached, complete the installation by anchoring the newly added unit to the wall following the same process as before.
See this video for more information.
Use the leveling feet at the base of the tower and a level to ensure the unit is sitting straight. The leveling feet can be adjusted by turning them clockwise or counterclockwise. There are also leveling feet on the back of the unit to ensure the unit rests firmly against the wall and is not sitting at an angle.
See this video for more information.
Use a Phillips-head screwdriver to adjust the hinges for alignment. Turn the screws slightly to fine-tune the door position—our hinges have separate screws for height, depth, and side adjustments, to ensure that the doors of your closet systems are flush along their tops and fronts – and that the doors neither gap nor rub together when they are closed.
See this video for more information.
Measure the width, height, and depth of your closet space. Note any existing obstructions in the closet space like baseboards, vents, or light switches, making sure to include the moldings in those measurements. If planning a walk-in closet, ensure enough clearance for movement of doors to the space (i.e. do they swing inwards or outwards?). You will also need to leave clearance for doors and drawers on the closet tower, if you select those features.
Walls can have slight variations, so you will need to measure in 3 places for each wall: Low (at the baseboard), Middle, and High (near the top). The smallest measurement will be your starting point.
Measure your closet’s vertical space. Our Florence closet system towers are 80.5” tall and there should be 8 inches of clearance between the top of the closet unit and the ceiling. So, your space will need to be at least 88.5 inches tall to accommodate this system.
Note all of your measurements on a sketch or floorplan.
See this video for more information.
Assembly & Trouble Shooting
Yes, here are the four steps to follow:
1) Make sure to use the correct screws for the metal slides;
2) Make sure the screws are set very straight;
3) Make sure to mount the drawer front in its proper position;
4) Adjust the drawer fronts as shown in the video below.
The main assembly device consists of a washer and rod that hold the pieces of wood together, as shown in the illustration below. It is very important to follow the washer assembly instructions carefully.
- Use a flat screwdriver to turn the washer.
- Turn the washer to 2 o’clock. However, to ensure the washer is tight, finish by applying a little pressure.
Do not bring back your furniture to the retailer, we can assist you directly.
You can contact our customer service at 1-888-823-7827. We will answer all your questions and quickly ship what you need to complete the assembly.
Our opening hours are:
Monday to Friday, from 8:00 AM to 5:00 PM (EST);
Thank you for keeping the assembly instructions on hand when calling.
Here are four steps to facilitate the assembly of your Bestar furniture:
- Before starting, read the assembly instructions carefully and be willing to follow each step.
- Layout all the parts on the floor, including the hardware, and count them to make sure nothing is missing.
- When the instructions recommend doing so, enlist the help of another person to avoid injuring yourself or damaging the furniture.
- To avoid loosening the assembled components or damaging the wood, do not push, pull or drag the furniture over the floor or carpet. We recommend assembling the furniture as close as possible to its resting place. If you must move it, enlist the help of another person, lift it completely, and transport it slowly.
For additional help during assembly, you can also check our online support page.
We apologize for any inconvenience caused by the QR code not functioning as expected. We are currently working to resolve this issue. In the meantime, you can access the assembly video by visiting our Help Center and navigating to the Video Library section, where it is available for viewing.
If you need any further assistance, please don’t hesitate to reach out to our support team!
When preparing for assembly, locate the cushions of a sofa or other upholstery products inside the base. Flip the base over and unzip the dust guard to access the stored cushions.
A qualified person is someone with the skills and tools necessary to locate wall studs, identify the type of wall structure (wood, metal, masonry), and install screws correctly to the wall structure. Skills and tools include an electronic stud finder, drill motor and bits, screwdriver, and the ability to correctly use these tools.
For all other wall types, a construction professional must install the bed to the wall. A certified construction professional will be in compliance with applicable regulations in the province, state, or country where the furniture is installed.
Your local better business bureau or building inspector can give you a list of local contractors with knowledge of wall construction and cabinetry installation. An internet search for “Home Handy Service” or “Home Furniture Installation Services” may list qualified, professional installers in your local area.
Maintenance & Other
Painting furniture units can be tempting to match decor or personal style preferences. However, it's essential to understand the implications before proceeding with any alterations:
Risks of Painting
1. Adhesion Issues: Laminate surfaces are designed with specific finishes that may not adhere well to paint. Painting over laminate can result in poor adhesion, leading to peeling, bubbling, or cracking of the paint.
2. Damage to Surface: Most paints contain corrosive elements that can potentially damage the laminate surface over time. This can compromise the appearance and structural integrity of the furniture.
Warranty Implications
1. Voided Warranty: Unauthorized alterations, including painting, typically void the manufacturer's warranty. The warranty covers the product in its original condition and intended use. Any modifications alter the product's original state, absolving the manufacturer of liability for any issues that arise.
Alternative Solutions
1. Explore Available Options: Consider the wide range of laminates, styles, and colors available when selecting furniture. Bush Home offer various finishes and designs to suit different preferences without the need for painting.
2. Consult with Us: If you are unsure about color options or seeking customization, contact our Consumer Service Team for assistance. We can provide recommendations or alternative products that align with your aesthetic preferences.
Contact Us for Assistance
For further clarification on painting restrictions, alternative customization options, or any questions regarding your furniture, please reach out to our Consumer Service Team:
- Consumer Service Phone Number: 1-888-823-7827
- Email: websales@bestar.ca
We are dedicated to ensuring your satisfaction and providing guidance on proper product care and use.
Note: This information is current as of 6/1/2024. For the latest updates or specific inquiries about your product, please contact our Consumer Service Team or visit our website.
Maintaining the appearance and longevity of your laminate work surface requires regular and proper cleaning. Laminate surfaces are designed to be durable and easy to care for but following specific guidelines can help preserve their quality and appearance. Here’s a step-by-step guide on how to properly clean your laminate work surface.
Daily Cleaning
1. Dusting: Use a soft, dry cloth to remove dust and loose debris from the surface. Microfiber cloths are especially effective as they trap dust particles without scratching the laminate.
Removing Stains
1. General Stains:
- For routine stains, use a cloth soaked in a mixture of water and mild detergent. Gently wipe the stained area until it is clean.
- Make sure the cloth is not overly saturated; it should be damp, not dripping.
2. Persistent Stains:
- For more stubborn stains, apply a small amount of the water and detergent mixture directly to the stain. Allow it to sit for a few minutes before
wiping it away with a damp cloth. - Avoid scrubbing too hard to prevent damaging the laminate surface.
Best Practices for Laminate Surface Care
1. Avoid Wet Objects:
- Do not place wet objects directly on the laminate work surface. Standing
water can seep into seams and edges, potentially causing the laminate to
swell or peel. - Use coasters or trays for drinks and wet items to protect the surface.
2. Avoid Commercial Cleaning Products:
- Refrain from using commercial cleaning products, especially those that contain harsh chemicals, abrasives, or solvents. These products can damage the laminate and dull its finish.
- Stick to mild, non-abrasive cleaning solutions such as a mix of water and mild
detergent.
3. Wipe Spills Immediately:
- Clean up spills as soon as they occur to prevent liquids from seeping into the
laminate and causing damage. - Use a soft, absorbent cloth to blot the spill and then wipe the area with a damp cloth.
4. Avoid Abrasive Tools: Do not use steel wool, scrubbing pads, or any abrasive tools on the laminate surface. These can
scratch and damage the finish.
Additional Tips
- Prevent Heat Damage:
- Use trivets or heat-resistant mats under hot cookware or appliances to prevent heat damage to the laminate surface.
2. Protect from Sharp Objects:
- Always use a cutting board when slicing or chopping food. Direct contact with knives and other sharp objects can scratch the laminate.
3. Regular Maintenance:
- Incorporate regular maintenance into your cleaning routine to keep the laminate surface looking its best. A quick daily dusting and weekly cleaning with a mild detergent solution can prevent buildup and keep the surface pristine.
Conclusion
Proper care and maintenance of your laminate work surface are essential to keeping it looking its best and ensuring its longevity. By using a soft, dry cloth for dusting, a damp cloth with mild detergent for stains, and avoiding wet objects and harsh cleaning products, you can maintain the beauty and functionality of your laminate work surface for years to come. Remember to act quickly with spills and stains, use protective measures for heat and sharp objects, and avoid abrasive tools to keep your laminate surface in top condition.
When selecting Ready-to-Assemble (RTA) laminate furniture, understanding the materials used in its construction can help you appreciate its durability, aesthetic appeal, and maintenance requirements. Our RTA laminate furniture is crafted using high-quality materials designed to provide a wood-like appearance while ensuring longevity and resistance to everyday wear and tear. Here’s a detailed overview of the materials used in our RTA laminate furniture:
Key Materials Used in RTA Laminate Furniture
- Laminated Particle Boards:
- Particle Boards: The core material for most RTA laminate furniture is particle
board, which is made from wood chips, sawdust, and resin. This combination is pressed and extruded to form sturdy boards. - Lamination: These particle boards are then covered with a laminated layer to enhance their appearance and durability. The lamination process involves fusing a thin layer of decorative material to the surface of the particle board under high pressure and heat.
- Paper Finish:
- Wood-like Color and Texture: A high-quality paper finish is applied to the laminated particle boards to give them a wood-like color and texture. This finish mimics the look and feel of real wood, providing an aesthetically pleasing surface.
- Durability: The paper finish is designed to be durable, helping to protect the furniture from minor scratches and wear.
- Commercial-Grade Melamine:
- Melamine-Coated Surfaces: Many of our furniture collections feature surfaces coated with commercial-grade melamine. Melamine is a type of plastic resin that provides a hard, durable surface.
- Resistance to Damage: Melamine is highly resistant to scratches, stains, and wear, making it an ideal choice for furniture that is subject to frequent use.
- Durable Papers:
- Protective Layer: In addition to the decorative paper finish, a layer of durable paper is often used in the construction of RTA laminate furniture. This layer adds an extra level of protection and ensures the longevity of the furniture.
- Enhanced Resistance: The combination of durable papers with melamine coating enhances the furniture’s resistance to everyday damage, including spills and scratches.
Benefits of These Materials
- Aesthetic Appeal:
- The wood-like color and texture provided by the paper finish and melamine coating give RTA laminate furniture a high-end look that can complement any interior décor.
- Durability:
- The use of laminated particle boards, commercial-grade melamine, and durable papers ensures that the furniture can withstand regular use and maintain its appearance over time.
- Ease of Maintenance:
- The surfaces of RTA laminate furniture are easy to clean and maintain, requiring only a damp cloth for regular upkeep. The resistant properties of melamine and durable papers mean fewer worries about stains and scratches.
- Cost-Effectiveness:
- RTA laminate furniture offers a cost-effective alternative to solid wood
furniture, providing a similar aesthetic at a more affordable price point.
Conclusion
Our RTA laminate furniture is meticulously crafted using laminated particle boards, high-quality paper finishes, commercial-grade melamine, and durable papers. These materials are chosen for their ability to mimic the look of real wood while offering superior resistance to scratches, stains, and everyday wear. By combining these elements, we ensure that our furniture is not only beautiful and stylish but also durable and easy to maintain. Whether you are furnishing your home or office, our RTA laminate furniture provides an excellent blend of aesthetics, durability, and value.
Ready-to-assemble
(RTA) furniture often emits odors due to the materials used in its construction. Here are some common reasons for the smell:
- Particleboard or MDF: Many RTA furniture pieces are made from particleboard or medium-density fiberboard (MDF), which are engineered wood products. These materials can emit low levels of formaldehyde, a chemical used in their manufacture, which can produce a strong odor, especially when the furniture is new. This odor typically dissipates over time as the furniture off-gasses. All products comply with TSCA Title VI standards for formaldehyde.
- Adhesives and Sealants: Glues, adhesives, and sealants used in the assembly of RTA furniture may emit volatile organic compounds (VOCs), contributing to the smell. These compounds can include various chemicals that give off odors.
- Packaging Materials: Sometimes, the odor could come from the packaging materials used during transportation and storage. Cardboard, plastic wraps, and other packing materials can absorb odors and transfer them to the furniture.
- To mitigate the odor from your RTA furniture, you can try the following:
- Air it out: Place the furniture in a well-ventilated area for a few days to allow any odors to dissipate naturally. Typically, it is three to four days.
- Clean the surface: Wipe down the furniture with a mild detergent solution to remove any residues that may contribute to the smell.
- Use odor absorbers: Place odor-absorbing materials like baking soda,
activated charcoal, or coffee grounds near the furniture to help absorb any lingering odors. - Air purifiers: Consider using an air purifier with a HEPA filter to help remove airborne particles and odors from the room.
- Patience: In many cases, the odor will diminish over time as the furniture continues to off-gas. Be patient, and the smell should gradually fade away.
When you purchase a brand-new upholstered couch, you may notice an unfamiliar smell. This is a common occurrence and usually not a cause for concern. The odors can result from various factors associated with the manufacturing, transportation, and storage processes. Here’s a detailed look at why your new couch might smell and what you can do about it.
Causes of Odors in New Upholstered Couches
1. Manufacturing Residues:
- Dyes: The dyes used to color the fabric can emit odors.
- Chemicals: Chemicals used in the treatment of fabrics and foam, such as flame retardants, can contribute to the smell.
- Adhesives: Glues and other adhesives used in assembling the couch can release fumes.
2. Packaging Materials:
- Packaging materials used during transportation and storage can trap odors, which may become noticeable when the packaging is removed.
3. Volatile Organic Compounds (VOCs):
- Off-Gassing: New furniture often releases VOCs, which are chemicals that vaporize at
room temperature. These can originate from materials like foam, fabrics, and adhesives. While typically harmless, VOCs can produce a distinct smell.
4. Storage and Transportation:
- If the couch was stored in a warehouse or showroom, it might have absorbed odors from its surroundings, including other furniture, cleaning products, or environmental factors.
Are These Odors Harmful?
In most cases, the odors from new upholstered furniture are harmless. They are simply a byproduct of the materials and manufacturing processes used to produce the couch. However, if you are sensitive to certain chemicals or have allergies, you may experience mild discomfort.
How Long Do the Odors Last?
The odors from a new couch usually dissipate over time, especially with proper ventilation. Typically, it takes about 3-4 days for the smell to significantly diminish. However, in some cases, it may take up to a few weeks for all odors to completely disappear.
Tips to Reduce Odors
1. Ventilation:
- Place the couch in a well-ventilated area. Open windows and use fans to
circulate air around the room.
2. Air Purifiers:
- Consider using an air purifier with a HEPA filter to help remove airborne particles and VOCs from the air.
3. Activated Charcoal:
- Place bowls of activated charcoal near the couch. Activated charcoal is known for its odor-absorbing properties.
4. Sunlight:
- If possible, place the couch in a sunny spot for a few hours. Sunlight can help neutralize odors.
Conclusion
Experiencing an odor from a new upholstered couch is a common and typically temporary issue. The smell is often due to residues from manufacturing processes, VOCs, and packaging materials. With time and proper ventilation, these odors usually dissipate within a few days to weeks. By following the tips provided, you can help speed up this process and enjoy your new furniture without any lingering smells.
Regular cleaning and maintenance are essential to keep your upholstered furniture looking fresh and extending its lifespan. Proper care can prevent dirt and stains from setting in, making it easier to clean and maintain the beauty of your upholstery. Follow these steps to clean and maintain your upholstered furniture effectively.
General Cleaning Tips
1. Regular Vacuuming:
- Use a vacuum cleaner with a brush attachment to remove dust and debris from the surface and crevices of the upholstery. Vacuuming once a week can prevent dirt from becoming embedded in the fabric.
2. Spot Cleaning:
- Address spills and stains as soon as they occur. Blot the spill with a clean, dry cloth to absorb as much liquid as possible. Avoid rubbing, as this can push the stain deeper into the fabric.
3. Fabric Care Codes:
- Check the manufacturer’s care label on your furniture for specific cleaning
instructions. The label often includes a fabric care code that indicates the best cleaning method: - W: Water-based cleaning agents are safe to use.
- S: Use solvent-based cleaning agents or dry cleaning only.
- WS: Both water-based and solvent-based cleaners are safe.
- X: Only vacuuming or light brushing is recommended; do not use any cleaning agents.
Detailed Cleaning Methods
1. Water-Based Cleaning (Code W):
- Materials Needed: Mild detergent, water, spray bottle, soft cloth, and a brush.
- Steps:
(1) Mix a few drops of mild detergent with water in a spray bottle.
(2) Lightly mist the stained area with the solution.
(3) Gently blot the area with a soft cloth, working from the outside of the stain
toward the center.
(4) Use a brush to gently scrub the area if necessary.
(5) Blot the area with a clean, damp cloth to remove any soap residue.
(6) Allow the upholstery to air dry completely.
2. Solvent-Based Cleaning (Code S):
- Materials Needed: Solvent-based upholstery cleaner, soft cloth.
- Steps:
(1) Apply a small amount of solvent-based cleaner to a soft cloth.
(2) Blot the stained area gently, avoiding excessive rubbing.
(3) Allow the area to dry naturally.
3. Water and Solvent Cleaning (Code WS):
- You can use either of the methods mentioned above depending on the type of stain and the fabric’s reaction to cleaning agents. Always test a small, inconspicuous area first.
4. Vacuum Only (Code X):
- Regularly vacuum the upholstery to remove dust and prevent dirt buildup.
- For spot cleaning, use a clean, dry cloth to blot any spills immediately.
Deep Cleaning
For a thorough clean, consider the following options:
1. Steam Cleaning:
- Use a steam cleaner designed for upholstery. Follow the manufacturer’s
instructions and test a small area first to ensure the fabric can handle steam cleaning.
2. Professional Cleaning:
- Hire a professional upholstery cleaning service for deep cleaning and maintenance. Professionals have the expertise and equipment to handle various types of upholstery fabrics.
Preventive Measures
1. Use Fabric Protectors:
- Apply a fabric protector spray to your upholstery to create a barrier against
stains and spills. Follow the product instructions carefully.
2. Rotate Cushions:
- Rotate and flip cushions regularly to distribute wear evenly and maintain the shape of your furniture.
3. Avoid Direct Sunlight:
- Keep upholstered furniture out of direct sunlight to prevent fading and damage to the fabric.
4. Pet Care:
- If you have pets, use pet-friendly furniture covers and regularly groom your pets to minimize shedding and dirt.
Conclusion
Maintaining clean upholstery involves regular vacuuming, prompt spot cleaning, and understanding the fabric care codes. By using the appropriate cleaning methods and preventive measures, you can keep your upholstered furniture looking fresh and extend its life. For deep cleaning, consider steam cleaning or hiring a professional service. With proper care, your upholstery will remain a beautiful and comfortable part of your home for years to come.