To view Bestar’s statement on COVID‑19, click here.

Dear Customers,

Please note that Bestar currently falls under the Quebec government’s list of priority commercial enterprises that are authorized to stay open. As such, Bestar remains operational, and we continue to process and ship your home and office furniture orders to allow you to work comfortably from your home.

We are doing our best to provide you with excellent service and quality products to help you through this trying time.

Thank you for trusting us and stay safe!

Mike Evans
President and Chief Executive Officer
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      Home Return your product

      Return your product

      Step 1 – Take a look at the return policy
      Be sure to read the return policy to evaluate if your order can be returned and what conditions apply.

      Step 2 – Print your return label
      You will receive an e-mail containing a return label to print.

      Step 3 – Return your furniture to Bestar
      Contact the shipper to plan your picking.

      If you made an order mistake?
      Call our customer service at 1 888 823-7827 to set the return process. Your order will be returned to us to avoid storage fees and you will not be eligible for a full refund (current shipping and return shipping charges with restocking fee will apply).
      The Standard return policy – Online buying criteria will be applied.

      If, for some reason, you provided wrong details (e.g. suite/apt number, phone number with no answer or any other information that is missing) …
      Your order will be returned to us to avoid storage fees and you will not be eligible for a full refund (current shipping and return shipping charges with restocking fee will apply).

      Start the return of goods
      Please enter the number of your order and the email that was used for the same order.

      How to return a product bought on Bestar.com

      Begin the return

      Begin the return of your product

      Your 'Order number' was sent to you by email when you ordered your products.

      To ease your request, be sure to use the same email as the one used in purchase. If you don't have it, contact us.

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      Be sure to select the good address suggested in the field to make the mapping work

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