Return policy

Return policy

It is important to us that our customers are fully satisfied with their online purchases. Therefore, we make the return process easy for you.

To qualify for a refund, an item must meet the following criteria:

The order was shipped within the last 30 days (as evidenced by the Shipment Date Confirmation)

  • The product is in the same condition as when you received it: unassembled and it is in its original packaging (boxed and sealed, with all components and the assembly guide).
  • The goods on sale are not exchangeable. Bestar only does refunds. If you wish to exchange a product received, simply complete the refund form for a refund and then place a new order.
  • Bestar did a lot to display the colors of its products sold online as accurately as possible. However, since computer screens and settings vary, Bestar cannot guarantee that the color displayed on your screen will be exactly the color of the product. Therefore, no return will be refunded for this reason.
  • All merchandise returned without a return request duly approved by Bestar will be refused.
  • Mandatory return fees, corresponding to 20% of the value of the merchandise and covering shipping costs, will be withheld from the refund.
  • To ensure the above criteria have been met, all merchandise submitted for a return will be inspected. If a product does not meet the listed criteria, Bestar reserves the right not to process the return and refund of the product.

Refund Process

Once the return request is approved, it might take up to 14 business days to process your refund.

MISSING OR DAMAGED PARTS?

Call our customer service at 1-888-8BESTAR and keep the assembly instructions on hand when calling. Our experts will be pleased to answer all of your questions and quickly ship what you need to complete the assembly.

You can also email us at service@bestar.ca or simply fill out the Parts Order Form.

 

PRODUCT DAMAGE / WRONG ITEM POLICY

  • Your merchandise has been carefully checked and packaged before leaving our warehouse. However, if you find an error or an item missing from your order, contact our customer service experts for information about the procedure to rectify the situation.
  • You can also write at service@bestar.ca with the part ID number and we will send a replacement at no charge:
  • Provide damaged, defective or wrong item pictures;
  • Describe the problem (include part numbers that are available in the assembly manual);
  • Provide the order number;
  • Provide the shipping address.
  • If you decide to refuse the replacement parts, refer to the Return Policy.

IMPORTANT : You have 30 days to report damaged, defective, missing or wrong items from the delivery date.

Other policies

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