Privacy policy

Privacy policy

The protection of your personal information and privacy is important to BESTAR Inc. (“Bestar”). The purpose of this privacy policy (“Privacy Policy”) is to inform you on how your personal information that you use to identify yourself (“personal information”) is collected, used, disclosed and retained.

We enforce strict control regarding the protection and use of your personal information in our systems. We ensure that our employees have the required training to keep your privacy protected at all times.

1. Consent.

When you use www.bestar.ca and/or www.bestar.com (“Websites”), you agree to comply with this Privacy Policy. If you do not wish to be bound by these terms and conditions, please do not access our Websites or use its features.

When you provide us with your personal information, you consent to Bestar using, collecting, disclosing, retaining and sharing your information in the way stated in this Privacy Policy.

You can refuse or withdraw your consent at any time, subject to applicable legal and contractual restrictions, and reasonable notice. If you would like to withdraw your consent, please contact us at 1-888-823-7827. However, if you withdraw your consent, you may not be able to use certain features on our Websites.

Collecting your personal information.

We only collect personal information to establish, manage and maintain our partnership and communication with you and to complete transactions made on our Websites.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

We collect the following information:

Online purchases Product returns Warranty activation Online appointment booking Parts orders Contact us/Online chat service
Name Name Name Appointment date Product model number Name
Email address Email address Email address Time zone Number of parts to be ordered Telephone number
Telephone number Telephone number Telephone number Date and time of appointment Parts order details Email address
Mailing address Mailing address Mailing address Name Reason for ordering this part Subject
State and country State and country State and country Email address Name Message
Purchased products (stock-keeping unit (SKU), color, category, price) Date of purchase Date of purchase Reason for appointment Telephone number
Order number Order number Languages spoken Email address
Purchased products Purchased products (stock-keeping unit (SKU), color, category, price) Comments Mailing address Note : If the online chat service is not available, you can leave a message with your email address for a member of our staff to respond to your inquiry when a representative becomes available.
Returned products City
Reasons for return Zip code
Date of application Country
Date resolved

2. USING YOUR PERSONAL INFORMATION.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

We may use your personal information for the following purposes:
To complete transactions that you make on our Websites. Please note that we use Shopify, a third party, to process online payments, which has its own terms of use and conditions.

  • To ensure that orders are tracked
  • To disclose information required to process and deliver your orders
  • To manage product returns and parts orders
  • To follow-up on warranties and appointments made online
  • To respond effectively to your questions
  • To provide you with the appropriate services based on your needs and preferences
  • To collect statistical information, as specified below
  • Your personal information will not be used for purposes other than the reasons previously listed, unless we have received your consent or we are required or permitted to do so by law.

3. USING INFORMATION FOR STATISTICAL PURPOSES.

Some of the information we receive is used for statistical reasons in order to improve our products and services as well as the overall customer experience. While this information is used largely for improving our products and services, we cannot guarantee in any way that we will reply to all your questions and we cannot guarantee that our products and services are defect-free.

4. DISCLOSING YOUR PERSONAL INFORMATION.

We understand that disclosing your personal information to third parties requires your consent, except in the circumstances specified further in this document. However we can release your personal information without your consent if permitted and required to do so by law. We will use our best efforts to minimize the amount of information provided each time we are required to release your information.

Please note: if we have provided personal information for a purpose listed in Article 2 (listed above) to a third party that operates in a foreign jurisdiction, then local legislation may allow that third party to access your personal information without your consent.

5. RETAINING YOUR PERSONAL INFORMATION.

We keep your personal information to fulfill the purpose for which it was collected, to meet the legal requirements to retain information, and to protect our legitimate business interests.

6. SECURING YOUR PERSONAL INFORMATION.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Personal information that we collect is kept in a secure environment that is maintained for the safety of your information. The exchange of personal information between you and Bestar is protected by encryption technology, such as Transport Layer Security (TLS) and/or Secure Sockets Layer (SSL). All personal information is stored in our computers and those of our computer service providers. These technologies were implemented to ensure the confidentiality of your transactions, whereby our systems undergo tests and security reviews every six months.

7. SHOPIFY.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service ((https://www.shopify.com/legal/terms) or Privacy Statement ((https://www.shopify.com/legal/privacy).

8. LIMITED LIABILITY.

Due to the Internet’s characteristics, we do not offer any guarantee against the potential risks regarding the misuse, interference, hacking or distortion of your personal information.

9. QUESTIONNAIRES, SURVEYS, AND PROMOTIONS.

By using our Websites, you agree that Bestar occasionally may send you telephone and email surveys, as well as questionnaires to receive information voluntarily from you, and/or may contact you about our promotions. You are not obliged to participate in these surveys or to release your personal information that we may request. When you provide us with personal information, Bestar uses this information to build profiles of its Websites’ users. If Bestar has received your consent to collect your personal information at that time, Bestar may contact you for feedback about its products and services.

You can withdraw your consent to be contacted at any time by sending an email to the following address: service@bestar.ca. In the email, please write “Withdraw of consent” in the subject line.

10. USING WEB BROWSERS.

When you visit our Websites, we may use cookies to collect information anonymously and to build your visitor profile. A cookie is a small text file that contains a unique identification number, which identifies the browser—not the user—on our computers each time you visit our Websites (Bestar.ca and Bestar.com).

When you use our Websites (Bestar.ca and Bestar.com), we are able automatically to collect certain information about your user profile. We use this information to adapt our Websites to your preferences and to collect information about how our Websites are used and viewed in order to improve its features.

You can set up your browser to notify you when you receive cookies or to disable cookies. You do not have to accept cookies in order to access our Websites. If you disable cookies, however, you may be unable to use certain features on our Websites such as making online purchases.

Cookie that we use
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

11. THIRD-PARTY SERVICES.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

12. PROTECTING AND ENSURING ACCURACY OF YOUR PERSONAL INFORMATION.

Bestar has set up various safeguards to protect your personal information from theft or loss, and unauthorized use, modification, disclosure, or reproduction. These safeguards include reasonable physical, electronic and administrative measures that take into consideration the sensitivity of the information, as well was how this information is stored, and its purpose, amount and distribution.

We recognize that accurate and up-to-date personal information is important. We take reasonable steps to ensure the accuracy and comprehensiveness of personal information that is used and/or disclosed. However it is your responsibility to inform us of any significant changes to your personal information that may be relevant for our business partnership. If you think your account has been misused or that it may have been compromised, please contact us immediately.

13. ACCESSING AND UPDATING YOUR PERSONAL INFORMATION.

You have the right to request access to personal information that is held about you. You also may ask that your personal information be corrected if it is inaccurate, incomplete or unclear, or if the law has not permitted its collection, disclosure or retention.

You can access or update your personal information at any time by contacting us at 1-888-823-7827.

14. AGE OF CONSENT.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

15. MODIFYING THE PRIVACY POLICY.

Bestar can choose to modify this Privacy Policy at any time without warning. We encourage you to consult the Privacy Policy on our Websites regularly to stay informed of the changes to its content. If you continue to use our Websites after a modification has been made to the Privacy Policy, you are accepting to be bound by the updated terms and conditions of the Privacy Policy.

16. COMMENTS AND QUESTIONS.

If you have any questions or concerns regarding this Privacy Policy or the collection, use or disclosure of personal information, including requests to access or correct information, or simply want more information, you can contact our customer service at service@bestar.ca or by mail at
Bestar Inc.
[Re: Privacy Compliance Officer]
4220, rue Villeneuve Lac-Mégantic Quebec CA G6B2C3

BY CLICKING “ACCEPT”, YOU CONFIRM THAT YOU ACCEPT THIS PRIVACY POLICY.

 

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