Enjoy free shipping on all orders!
You will receive a tracking number by email once your order has been shipped. A will be assigned to ship your order. You will be able to track it online on the carrier’s web site using your tracking number.
The mandated carrier might communicate with you to schedule a delivery appointment.
The merchandise will be delivered in front of your house/office. Beyond this point, you are responsible of any further transport of the merchandise. The service does not include the unpacking and assembling of the products.
It is possible that a signature is required upon delivery and will constitute Proof of Delivery. Upon delivery please inspect all items. Please note any damage to the items or packaging on the delivery receipt. If refusing delivery due to damage, please note “Delivery refused due to damage” on the receipt. Additional charges may apply for special delivery requirements or extraordinary delivery conditions. If you receive an order damaged but you accepted the delivery, the product damage policy will apply.
Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier.
Some big boxes can be relatively heavy. To facilitate the manipulation of the boxes, we suggest that you be assisted by at least 2 people to move the boxes inside your house. You can get the dimensions of all the boxes online.
The delivery carrier is free to decide whether they should leave the package at your door or take it to the nearest delivery center, in which case they’ll leave you a card telling you where to pick up your order.
If you make a request and your order has already been shipped, no cancellation or modification can be done. In this situation, please refer to the Return Policy.
However, if your order has not been shipped:
All mattresses are final sales once they are shipped. No request for a return or a refund will be accepted, regardless of the condition of the mattress.
Bestar can only deliver products within contiguous United States and Canada.
Bestar cannot ship to Alaska, Hawaii, Puerto Rico, PO Boxes, APO or FPO addresses, islands, remote areas and international.
You have 30 days to report damaged, defective, missing or wrong items from the delivery date.
It is important to us that our customers are fully satisfied with their online purchases. Therefore, we make the return process easy for you.
To qualify for a refund, an item must meet the following criteria:
The order was shipped within the last 30 days (as evidenced by the Shipment Date Confirmation)
Once the return request is approved, it might take up to 14 business days to process your refund.
Call our customer service at 1-888-8BESTAR and keep the assembly instructions on hand when calling. Our experts will be pleased to answer all of your questions and quickly ship what you need to complete the assembly.
You can also email us at firstname.lastname@example.org or simply fill out the Parts Order Form.