10-year warranty

Our furniture is warranted to the original owner against defects in materials or workmanship. These defects include all the imperfections that can affect the use of the product. As is most often the case, our warranty covers the normal use of the product. To this effect, note that except for the Outdoor collection, our furniture is not intended to be used outdoors.

Our warranty is expressly limited to the replacement of components and furniture for the period specified on the product sheet, and it does not include labor or assembly costs.

For more information, read the complete Warranty policy.

Free Shipping on all orders

Enjoy free shipping on orders to most places in Canada or the contiguous United States, except remote areas.

Once your order has been shipped, you will receive a tracking number by email. We suggest you track the delivery so that you can plan for the arrival of your furniture. The merchandise will be delivered in front of your house or office. If the boxes are large (you can get the dimensions of the boxes online), we suggest you get assistance to move the boxes inside your premises.

Should you decide to return your furniture, you will have 30 days from the day the merchandise was shipped to do so. You must send us the furniture back unassembled and in its original packaging.

The first step in the return process is to complete a return form. Then a member of the Bestar Customer Service Team will contact you to process your request. If your request is approved, you will be refunded for the value of the merchandise minus 20% (plus taxes) to cover shipping costs.

For more information, read the complete Shipping Policy or Refund and Return Policy.